DotSure's shocking service & attempt to avoid liability

I am extremely disappointed with the service I have received from DotSure. I initially joined DotSure to cover my Corolla. As I was told that DotSure is mainly focused on every major component in the engine, I continued with the policy on my bakkie after I no longer had the Corolla.

When my bakkie recently developed problems, DotSure advised that I could take the vehicle to any of the recommended garages. The first recommended garage diagnosed an injector problem and quoted approximately R38,000, which I paid, leaving me with an outstanding balance of only R3,000. I even had to tow the vehicle at an additional R3,000, which DotSure has still not reimbursed.

Shortly after the repair, the car started leaking. The same recommended garage then referred the vehicle to another recommended dealer for further assessment. The second recommended garage diagnosed a top damage and quoted around R78,000. A quote was sent to DotSure, but instead of approving the repairs, DotSure contacted the garage trying to determine what caused the top damage and began insinuating that the injectors may have caused the damage.

Whereas, when I enquired with the garage, they clearly indicated that there were multiple possible causes, and they could not specifically say the injectors were responsible.

Despite this, DotSure is now using this vague information to avoid liability, even though I have already spent over R40,000 out of my own pocket during the first diagnosis, including for towing, this othat should have been covered under the DotSure policy.

DotSure's behaviour is unacceptable. It feels like daylight *******, and an attempt to shift blame after I followed every instruction by taking the car to a recommended garages.

If this matter is not resolved urgently and fairly, I will have no choice but to escalate it to the Ombudsman, as consumers cannot continue to be treated this way.

DotSure must take responsibility.