1 reviews | Active since Nov 2017
Dotsure's failure to respond to claim and subsequent promotion of services provided
I have been awaiting correspondence from dot sure since 29August 2018 when i have lodged a claim via the email account provided. To this day, i have not received any communication and have started to feel as though my subscription to this service has been in vain.
I am concerned that the service prov8der has faiked to formally respond to my claim and actually has the never to email me promotions on 05 september 2018 without having communicated anything regarding my claim. This behaviour is intolerable, inappropriate and unproffessional to say the least.
#extremely disapointed
Dear Reagan
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Reagan
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Reagan
We confirm that you sent an email to the insurer on 29 August 2018 wherein you requested information about the claims process. A consultant then attempted to contact you but was unable to get hold of you. An SMS was sent also sent to you.
We confirm that a consultant has called to assist with you logging your claim. Your claims handler will be in contact with you shortly to further advise on the claims process.
We trust that you find the above in order.
Dotsure Resolutions Team
Dear Reagan
We confirm that you sent an email to the insurer on 29 August 2018 wherein you requested information about the claims process. A consultant then attempted to contact you but was unable to get hold of you. An SMS was sent also sent to you.
We confirm that a consultant has called to assist with you logging your claim. Your claims handler will be in contact with you shortly to further advise on the claims process.
We trust that you find the above in order.
Dotsure Resolutions Team