Dotsure's client service is getting poor.

I've asked you very nicely, Dotsure

So on the 2023/06/03 my grandfather's dog, who is insured by Dotsure, bit another dog and we had to rush the injured dog to the vet.

On Monday (yesterday) I went onto Dotsure's website at the "contact us" option and asked them to assist me with which information to put in at the third-party liability claim.

No response...

I called Dotsure and spoke to a consultant who said she can not give me any information because it's my grandfather's policy. I didn't ask her for any information because I already had all the information. My grandfather's ID, his policy number even his policy.

I wrote them an email stating that I do have a complain and then they tried to call me once. I had to decline the call as I was busy in a meeting. But why didn't you try to call back again? I even wrote in the email that this is not how I know Dotsure because I also have pets who is insured with them and that's why my grandfather asked me to help him with his claim. He does not understand technology.

Today I went to Dotsure's website again and at the "contact us" option I requested for a consultant to call me between 13:00 and 14:00. I AM STILL WAITING. Once again I sent them an email also requesting for a consultant to call me between 13:00 and 14:00 when I am on lunch and I can take calls.

I told Dotsure that I will write a review regarding this matter of they do not assist me. My grandfather is prepared to move to Out Surance.

I know Hellopeter will deliver my review and this matter will get resolved quickly.