Dotsure.*******!

So we put in our second claim for my 7 year old black lab, Duke and get disappointed again! He went in for an annual check up and his rabies booster shot and they come back with a request for clinical notes? They saw that he was previously treated for elbow dysplasia, although this was incidental and the vet marked that this visit had nothing to do with that on the claim form - just a check up and his booster shot. Still, an arduous telephone call pressing various IVR buttons eventually gets you thru to a living, breathing person, not the claims administrator who put the wrong telephone number on her e-mail. Person A cant help, puts you thru to Person B who covers pets, can't help, puts you thru to Person C who explains that: A: Annual check ups and vax not covered on the "Basic" Plan. B: They only paid 50% of the previous elbow claim on the "Basic" Plan. C: No point in upgrading his plan for future elbow treatment as it was reported under the original "Basic" Plan. I told them this sucks and said that it was akin to putting in a motor vehicle claim to be told they only pay 50%. And if you would like to upgrade to be told , no they will still only pay 50% of future repairs as the original problem was reported under the previous plan? She confirmed this and I said we will cancel and write in to Hello Peter - thus this post. A classic case of short term insurance happily taking your premiums for a couple of years ad then whoops! A claim! Well, err that's not covered, and we only pay 50% of that and tough ****, you shoulda read the fine print! We've cancelled and I advise everyone on dotsure.******* to upgrade from the "Basic" plan. They seemed quite pleased with the middle finger treatment too!