1 reviews | Active since Jul 2018
dotsure.co.za worst service
Please don't join with dotsure.co.za worst service, i claim 3 weeks ago and still i haven't received any feedback and i'm keeping send an emails still no response
Dear Satish
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Satish
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Satish Kumar
We confirm that your claim was logged on 26 June 2018 and you were advised at that stage what documents were required in order to process your claim. On numerous occasions correspondence was sent to you as a reminder to send the required documents. You were last contacted by a consultant from the claims department on 10 July 2018 to follow-up on the documents required. We have to date not received the documents.
Kindly note that in order to proceed with your claim, you need to submit the required documents as per the terms and conditions of your policy.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Satish Kumar
We confirm that your claim was logged on 26 June 2018 and you were advised at that stage what documents were required in order to process your claim. On numerous occasions correspondence was sent to you as a reminder to send the required documents. You were last contacted by a consultant from the claims department on 10 July 2018 to follow-up on the documents required. We have to date not received the documents.
Kindly note that in order to proceed with your claim, you need to submit the required documents as per the terms and conditions of your policy.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Mr. Tirmulagiri
We confirm that during the voice proposal on 23 May 2018 the consultant specifically explained to you what would be acceptable as proof of ownership and you accepted the policy on those conditions. We further confirm that on 09 July 2018 you were contacted by one of the claims consultants and you confirmed that you had not yet sent the required documents and would be sending them that same day.
We have received the quotation/damage report but have not yet received the proof of ownership. The affidavit you have submitted is not acceptable as proof of ownership and this was discussed with you.
We trust the above provides clarity regarding your claim.
Regards
Dotsure Resolutions Team
Dear Mr. Tirmulagiri
We confirm that during the voice proposal on 23 May 2018 the consultant specifically explained to you what would be acceptable as proof of ownership and you accepted the policy on those conditions. We further confirm that on 09 July 2018 you were contacted by one of the claims consultants and you confirmed that you had not yet sent the required documents and would be sending them that same day.
We have received the quotation/damage report but have not yet received the proof of ownership. The affidavit you have submitted is not acceptable as proof of ownership and this was discussed with you.
We trust the above provides clarity regarding your claim.
Regards
Dotsure Resolutions Team