NV
Naidoo V
1 reviews | Active since Jul 2012
04 Nov 2025, 09:37
Dotsure.co.za does not care - Continue to take money from us
Good day,
Why are you debiting me on a monthly basis?
My pets have passed on. I submitted they cremation certificate.
This is unacceptable.
I tried calling your call center with no luck. When you want our business you will call non-stop. When we want to speak to you about the errors your consultants are making, you are unreachable.
Can management at your company reach out to me?
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Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
04 Nov 2025, 13:43Hi Vijen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply04 Nov 2025, 13:43
Official
Hi Vijen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
NV
Naidoo V's updateReviewer Update
05 Nov 2025, 16:07Kindly refund me the 2 months premium incorrectly billed from your side. Can you give the persons contact details so I can be in touch with them to finalise claims. I have asked this a few times now, your Whatsapp line is a waste of time, nobody assists me.
NV
Naidoo V's update05 Nov 2025, 16:07
Reviewer Update
Kindly refund me the 2 months premium incorrectly billed from your side. Can you give the persons contact details so I can be in touch with them to finalise claims. I have asked this a few times now, your Whatsapp line is a waste of time, nobody assists me.