Dotsure.co.za deceived me!

So I was convinced by an agent from dotsure.co.za to move from One Plan Pet Insurance to Dotsure.co.za...Apparently this was an upgrade and paying a bit more would be worth it.

So my dog had a sort like epilepsy attack last night, I called the vet and he told me that unfortunately they do not deal with dotsure.co.za directly I still need to pay the full consultation and bill, and according to the vet, dotsure.co.za will reimburse me... SO WHY THE HELL DID I LEAVE ONE PLAN?

The reason we pay for insurance on this is that, we don't necessarily have the funds available to settle the bill immediately and still we have to wait 2 to 3 working days for the reimbur*****t, this frustrates me because one plan provided me with a card that allowed me to claim and pay immediately...

So with dotsure.co.za I ended up paying more on my policy with the fact that I still have to pay the bill... What utter bull **** is this??

So by not having funds available, the vet not accepting to wait until weeks end for the payment I'm stuck with a ill pet and a superior useless dotsure plan... Yes that is the policy description that I am paying for.

Only person to blame here is my self, for paying more on a policy and not asking the right questions.

So I will with out a doubt move back to One Plan where they provide you with immediate funds on a card that you are able to swipe at the Vet's office.

So thank you dotsure.co.za for making me pay more on a policy that means absolutely nothing to me or my pet.