Dotsure.co.za – A Refund Promised, A Resolution Delayed, A Pensioner Betrayed

I never imagined that a simple, approved refund from Dotsure.co.za would turn into a relentless cycle of delays, deflection, and outright disrespect. But here I am—weeks later—still waiting, still calling, still being told that “another delay” has mysteriously emerged. Let me paint the picture clearly: - The refund was approved. - The agreement was clear. - The expectation was reasonable. Yet every time I call, I’m met with a new excuse. A new delay. A new reason why the refund hasn’t been processed. It’s as if the system is designed to wear clients down until they simply give up. But I won’t. I’ve called in multiple times, each conversation more frustrating than the last. I’ve been patient. I’ve been professional. I’ve given Dotsure every opportunity to resolve this internally. And still—nothing. No resolution. No accountability. Just more wasted time and mounting financial strain. This experience has not only cost me money—it’s cost me trust. And for a company that claims to value its clients, that’s a debt you can’t afford to ignore. So here is what I demand: - A formal apology for the repeated delays and mishandling of this refund. - The full refund, as per our agreement, processed immediately. - A manager to personally contact the IT department and retrieve the archived salescall recording from the inception of cover. No more stalling. No more vague promises. I want action. Dotsure, your reputation is built on how you treat your clients when things go wrong. Right now, you’re failing that test spectacularly. Fix this. Now.