Dotsure Zero rated service

I will wait for response, your company is cruel, you write-off my car and want me to be that you declining my claim. This will not happen. Writing off my car, will not be taken by me. I want my car back of so you declining the claim, which I am not accepting. Also advise why would you write-off my car knowing that this claim was going to be declined. I got a message on Monday morning that you have removed a battery in my car. What else have you removed, worse your consultant Lithemba is not even aware where my car is located. Cathey was also assisting and you guys kept on changing consultants to call me. Was it part of your way to confuse me and get me distracted. We all are going to get to bottom of this issue and should be solved in a amicable way.

I am seating here trying to digest a call I received and all that comes to my mind is how I have been victimised my rights as customer by Dotsure

Already I am dealing with the highjack issue and trying to get through the trauma. Dotsure is here to make things worse by refusing to process my claim. How nice it is that you have a telematic installed in every vehicle that takes insurance with you yet you can't call and advise first time buyers when they accumulating high mileages. What's the telematic installed for? To spy on our movement and not advise when you seing a huge change of Kilometers covered on a month to month basis.

The FSP when it hires a representative need to know if that person is fit and proper to render such services, your consultants are they fit to render services, do they know the aim of giving advise not to rob clients. I am standing here wondering if your representative have met their DOFA dates and if the Key Individual for your company is been doing their job. I want the person who was advising to take insurance to provide me with their COB (Class of Business) Certificate for short insurance, National Credit Certificate as well as their RE5 certificate to assure that they new what they were doing.

I also need all recordings to be provided as soon as tomorrow morning by 9am.

Lithemba the claim consultant needs to provide me with her certificates as well to prove she is fit to advise on declined claims and qualifications to prove she is fit to render such services of course.

I will not rest until my issue is sorted. I will not go through Highjack trauma and Dotsure refusing to pay my claim for kilometres accumulated. I am seating here with no car and still you never rep**** to my email when I requested for a courtesy car meanwhile my claim is being processed. I was left stranded and back to taxi life.

I thought taking an insurance will make my life easier and I will feel protected at all times. Now this is happening I am shattered and devastated by how I being ****** by an insurance company
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Dotsure.co.za I need answers today, you have arranged to bring my car back unfixed still in the Highjacked condition and expect me to do what exactly with the car when it's not fixed. You haven't called me, you haven't sent me all the recordings. You not replying my emails. I am definitely taking this further with Ombudsman and the lack of service I am getting from your company. Declining my claim for kilometres yet your consultant who was assisting with insurance knew the distance I am travelling and why they advise what will be suitable because of the distance I travel from Vaal to Melrose why? I need answers, and I will not let this slide. You are used to robbing people, it's nice when you debit yet premiums but when you have to pay you find loop holes not to pay.

I have decided to pursue the matter with my lawyer since no one from Dotsure is willing to give me logic feedback, and I have the claims department emails and Lithemba the claim holder email, no response. I have email trail and all shall be provided to my lawyer.