NV
Naidoo V
1 reviews | Active since Jul 2012
02 Oct 2025, 09:47
Dotsure you really disappointing me
I cannot reach your call centre to cancel our policy. Before cancellation I want to make 100% all my claims were received on your end as I used the portal to submit, I see some are pending. Some of the claims have been short paid. My dog has passed away, I sent you the cremation details and you still continue to charge us for September & October. Kindly contact me via phone call as your Whatsapp chatbot is also not helpful.
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
02 Oct 2025, 12:28Hi Naidoo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply02 Oct 2025, 12:28
Official
Hi Naidoo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
NV
Naidoo V's updateReviewer Update
23 Oct 2025, 11:53Hi, firstly address me as Mr Naidoo, have a little respect for your clients.
Nobody has contact me as yet. What is going on?
Nobody has contact me as yet. What is going on?
NV
Naidoo V's update23 Oct 2025, 11:53
Reviewer Update
Hi, firstly address me as Mr Naidoo, have a little respect for your clients.
Nobody has contact me as yet. What is going on?
Nobody has contact me as yet. What is going on?
NV
Naidoo V's updateReviewer Update
03 Nov 2025, 11:11Good day, to whom this may concern.
We are still be debited for the monthly premium.
I sent you the cremation certificates, why are you still doing this?
Its bad enough after my loss of loved ones, I have to still struggle with Dotsure on the above issues.
Can you ask Management to make contact with me ASAP.
I need our claims finalized and for your company to stop debited us incorrectly.
Its been many weeks since our loved ones passing, and Dotsure has not sorted these concerns out?
Why are you not listening to your customers?
We are still be debited for the monthly premium.
I sent you the cremation certificates, why are you still doing this?
Its bad enough after my loss of loved ones, I have to still struggle with Dotsure on the above issues.
Can you ask Management to make contact with me ASAP.
I need our claims finalized and for your company to stop debited us incorrectly.
Its been many weeks since our loved ones passing, and Dotsure has not sorted these concerns out?
Why are you not listening to your customers?
NV
Naidoo V's update03 Nov 2025, 11:11
Reviewer Update
Good day, to whom this may concern.
We are still be debited for the monthly premium.
I sent you the cremation certificates, why are you still doing this?
Its bad enough after my loss of loved ones, I have to still struggle with Dotsure on the above issues.
Can you ask Management to make contact with me ASAP.
I need our claims finalized and for your company to stop debited us incorrectly.
Its been many weeks since our loved ones passing, and Dotsure has not sorted these concerns out?
Why are you not listening to your customers?
We are still be debited for the monthly premium.
I sent you the cremation certificates, why are you still doing this?
Its bad enough after my loss of loved ones, I have to still struggle with Dotsure on the above issues.
Can you ask Management to make contact with me ASAP.
I need our claims finalized and for your company to stop debited us incorrectly.
Its been many weeks since our loved ones passing, and Dotsure has not sorted these concerns out?
Why are you not listening to your customers?