Dotsure - Worst Pet Insurance

Absolutely disappointed with "Dotsure". Every single claim I submit seems to get rejected, even when it clearly falls within the cover provided.

My dog is on an accidental plan and recently suffered an insect bite, which should reasonably qualify as an accident-related incident, yet the claim was still rejected. It honestly feels like they will find any reason not to pay out.

To make matters worse, I dealt with Amy Pazele and received some of the worst customer service I’ve experienced. Her communication was rude, dismissive, and completely lacking empathy or professionalism. For someone in a customer service role, I expected far better treatment and assistance.

This has been the worst pet insurance experience I’ve had, and I would not recommend them based on my experience.