MW
Michelle W

1 reviews | Active since Mar 2015

28 Mar 2025, 12:56

DOTSURE _ WORST INSURANCE COMPANY IN SOUTH AFRICA

Firstly, when obtaining a quotation, Dotsure has 3 to 4 ppl dealing with your case and each person spending an average of 45 minutes on the call! Secondly, when claiming, their agents do not have an ounce of sympathy nor empathy when registering a claim, I think they are too focussed on how they may reject the claim! Stay away from this amateur insurance company who should focus more of Pet Insurance and leave the other insurances to professional companies!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply28 Mar 2025, 13:05
Official
Hi Michelle, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za