Dotsure worst client service in History.

Dotsure Motor warranty claim - rejected as they claim vehicle had issue during waiting period. The oil pump packed up in October 2022, August the service was done, and BMW claim had iron filing in oil which is the bearings., due to this Dotsure reject the claim as August was still during 60 waiting period. The vehicle went into RMI approved dealer only to find out nothing was wrong with the bearings as BMW claimed therefore did not cause the Oil Pump to fail in October 2022, which was the original claim, which was not during the waiting period as policy was taken out end of June 2022. I then sent emails with proof 22/11 23/11 28/11 and again 15/12 not one response only on the phone call was told to prove what caused the iron filing and to that was the VVT shaft was replaced the year before with teeth broken which still could have left iron fillings in oil as BMW did not replace oil only the VVT shaft and VVT motor. I have made numerous phone calls and only told someone will contact me to no avail. I called again yesterday and today 20/01/23 went to 4 different people all trying to get me to the warranty claims and to speak to a senior person to resolve. they then just cut you off and you never get a call back. Who can get me the CEO of Dotsure if there is one as they have zero regard for the customer? My warranty would have been covered if I was still with Innovation as Dotsure here again at fault and obtained my details *******ly against the POPI act regulations. Called me in June 2022 to say my Innovation warranty was over and I had to change to them, which I stupidly believed and have the recording as proof. This too they say the sales lady didn't explain properly and was my fault to accept the policy.