EB
Eddie B

1 reviews | Active since May 2020

14 May 2020, 13:10

Dotsure worse experience EVER

I would advise everyone thinking of joining Dotsure pet insuranve to NEVER EVER use them. They only pay claims they want and when you really need them they decline the claims. When you put them in a corner with questions your being sent from pilar to post and then just get the same ****ty response. "Well have a consultant call you back" "I'll look into that and get back to you" " I'll get someone from the claims department to phone you". All a waist of time and money. Rather save some money and pay for the vet yourself. I would rather NOT give the names of the 2 useless consultants that I've had this experience with. Regardless to say, that have lost business and will continue to loose business.

0
Replies (3)
dotsure.co.za
dotsure.co.za's reply14 May 2020, 14:04
Official
Hi Eddie,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate this matter further. 

Thanks, dotsure.co.za 
EB
Eddie B's update14 May 2020, 17:42
Reviewer Update
After my earlier complaint about Dotsure I got the expected call @17:30. "We just want to let you know that after a review there is nothing we can do". A Company where the clients mean nothing. Useless money grabbing people. Please don't bother calling me again. Next stop will be the Newspaper so that I can expose the ******** you are.

dotsure.co.za
dotsure.co.za's reply15 May 2020, 10:10
Official
Hi Eddie,

Thank you for your feedback. We will pass on your feedback to our team.

The dotsure.co.za team