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ethandade E

1 reviews | Active since Sept 2016

13 May 2022, 06:39

Dotsure WONT be there when you need them the most!!!!

Dotsure will refute all claims when you need them the most. The customer service managers makes comments and commitments in writing and when it comes to deliver dotsure back done. The last straw is the most ********** inhuman email from the customer manager in which she states that he is going to need chronic care but basically dotsure won’t help. Dotsure don’t care about your pets health. They just want the premiums. When you need dotsure the most, they WONT be there. They were group up your claims and stop paying. I have been a loyal customer for years and now when my dog is in his senior years and may need a little more help, dotsure just give me the middle finger. I pay high premiums for all my furkids and dotsure just don’t care.

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Replies (2)
dotsure.co.za
dotsure.co.za's reply13 May 2022, 09:55
Official
Hi Ryan,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
eE
ethandade E's update13 May 2022, 10:01
Reviewer Update
A little too late.

You have lost a customer. I am transitioning now.

Lots of love
Jack “the organ”