TS
Tsholanang S
1 reviews | Active since Dec 2024
26 Jun 2025, 17:56
Dotsure will reject your claim anyways
I have been with the insurance for 5 months now after they have been abusing me with calls to join them. Today I took my car to Ford and they found a machenical issue. Dotsure rejected my claim saying I must take my car for a service before 1500 km. I was never told about this when I joined all I knew is my service book must be up to date. I took in the car for a service when there was only 1000km left. I want my money from the time I joined till now.
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dotsure.co.za's replyOfficial
27 Jun 2025, 09:17Hi Tsholanang, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply27 Jun 2025, 09:17
Official
Hi Tsholanang, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za