Dotsure, WHAT A JOKE, WHAT A MESS!!!!

Item: dotsure.co.za
Rating: 1
Author: Louis M

What a pathetic bunch of *********** people!!! I have disputed the increase of 14%, they review my policy with a specialist called Isaac Ramahalane (not sure what he specialize if but he is in the wrong line of work as he does not even know the current inflation not repo rate??? That's just mu opinion from a financial sector point of view that I expect of a specialist in this field) , he adjusted the policy with the current policy reduced in value (really surprising how they do you in on sending an increase just to reduce it more that your current policy). Then I receive a notification from my bank from debit check for a change in debit order for R 600 more than the 14% increase (WHO CHECKED THIS, ARE THEY CONFUSED???? SEEMS LIKE THEY SEND DEBIT ORDERS TO INCORRECT CUSTOMERS) THIS IS NOT ETHICAL AND DOTSURE HAS NO IDEA WHAT IS GOING ON, THEIR ADMIN IS SHOCKING TO SAY THE LEAST!!!!! I have also noticed on my policy that they have not even taken over the details correctly form Hollard to Dotsure, and this is what you pay for? Incompetence? No I get a call from Lindisipho who asks me how can they help, seems like reading emails with instructions are not essential in Dotsure, it's a nice to have, READ EMAILS AND INSTRUCTIONS!!!!!! The level of incompetence is amazing in Dotsure!!!!!

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

24 Jan 2023, 09:12

Hi Louis, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za

dotsure.co.za's reply24 Jan 2023, 09:12

Official

Louis M's updateReviewer Update

25 Jan 2023, 13:38

So after mailing the requested info to Lindisipho with clear instructions this could not even be correctly app**** on the policy, seems like the skills and competence level of employees has not passed on from Hollard to Dotsure. I have requested changes and they do not even have the ability to read and just amend as per instructions, scary with with this kind of intellect. Hopefully they can get some skills in from the old insurance company to just assist with reading???
In my personal capacity and from my experience I would not recommend Dotsure to any South African in need of short term insurance, they are clearly not capable or competent!
They respond to these social media post with " Thank you so much for getting in touch with us and bringing this to our attention " and " We are so sorry to hear about your experience and apologise for any inconvenience caused " but the question remains, do they really care? No they don't!!!!

Louis M's update25 Jan 2023, 13:38

Reviewer Update