GM
GarethKabelo M
1 reviews | Active since Feb 2017
13 Feb 2023, 12:47
Dotsure Warranty Policy... Bad Service
The worst service I never thought one would get, my warranty claim has been rejected with reason "waiting period " while I am not in waiting period.
It's escalated to resolution team.. They don't respond to emails nor take calls... this was escalated on the 7th Feb... even now nothing.
I took this cover on the 1st November, first premium went off on the 26th November.
Cover was 5 days active in November. Cover was 31 days active in December Cover was 25 days active in January.
Adding all these days gets to 61 days...where does 60days ends?
One thing...I will write experience until my complain is attended.
Helpful (0)
Replies (4)0
Replies (4)
dotsure.co.za's replyOfficial
13 Feb 2023, 13:41Hi GarethKabelo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply13 Feb 2023, 13:41
Official
Hi GarethKabelo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
GM
GarethKabelo M's updateReviewer Update
13 Feb 2023, 16:17Hi, still waiting for feedback...my car is at the workshop... I feel like I made mistake trusting dotsure.co.za.
GM
GarethKabelo M's update13 Feb 2023, 16:17
Reviewer Update
Hi, still waiting for feedback...my car is at the workshop... I feel like I made mistake trusting dotsure.co.za.
GM
GarethKabelo M's updateReviewer Update
15 Feb 2023, 14:47Still no feedback.... Dotsure Warranty... I was rejected for so called waiting period while I am not... resolution team is with claim since also week..
If issue was waiting period would have been resolved by now...still no update
If issue was waiting period would have been resolved by now...still no update
GM
GarethKabelo M's update15 Feb 2023, 14:47
Reviewer Update
Still no feedback.... Dotsure Warranty... I was rejected for so called waiting period while I am not... resolution team is with claim since also week..
If issue was waiting period would have been resolved by now...still no update
If issue was waiting period would have been resolved by now...still no update
GM
GarethKabelo M's updateReviewer Update
16 Feb 2023, 10:53It's clear that Dotsure Warranty department is trying to make money through us...I see most of claims for warrant are treated the same and rejected.
We get rejected for no valid reason...
It's time I take this up with Ombudsmans office...
We get rejected for no valid reason...
It's time I take this up with Ombudsmans office...
GM
GarethKabelo M's update16 Feb 2023, 10:53
Reviewer Update
It's clear that Dotsure Warranty department is trying to make money through us...I see most of claims for warrant are treated the same and rejected.
We get rejected for no valid reason...
It's time I take this up with Ombudsmans office...
We get rejected for no valid reason...
It's time I take this up with Ombudsmans office...