Dotsure Warranty Policy ****

My mother noticed that Dotsure was debiting her bank account with a sum of R400 odd for warranty of a motor vehicle. She has never taken up any warranty with the insurance. She received a call from Dotsure and disputed this in March 2025. These debits have been on and off since 2022 and she only noticed in March 2025.

I lodged a complaint on her behalf on 12/04/2025. O received an email confirming that the policy had been cancelled from January 2025. In the complaint i requested proof that she took out the warranty and demanded a refund. I provided them with contact details but did not receive any call nor did my mother despite the cancellation letter stating that an agent would call her.

Further what's puzzling is that the cancellation is from January 2025 yet her account was debited in Feb and March 2025, has been since 2022. Further the warranty is for a vehicle that my mother lost in 2018/2019.

Dotsure has failed to assist an elderly person and provide proof that she took out the policy. They have failed to adhere to the TCF rules.