Dotsure Warranty Claims department gone AWOL

On Monday the 9th Oct 2023 around 11am I called Dotsure wanting to put through a claim. I was sent an sms with the contact details of the person who will be responsible for my claim and an email address that I can send my documents to but was told to wait for the person to call. I realized around 6pm that this person has not called so decided to forward the documents to the given email address and asked if there are any further documents that are needed from me. On Tuesday around 11am I then called the person allocated to me since they had not called me as it was stated this was now after 24hours. I struggled to get hold of anyone in the warranty department eventually got assisted by someone in the sales department and said they will get Micheal to call me. He eventually called me around 10.30am on Tuesday and his line was terrible could barely hear him. He sent me an sms where I needed to send my documents now this is a different email from the one I initially received and right away I forwarded the required documents. Today around 11am I made a call to Dotsure of which it's now over 24hours since I've submitted my documents. I called to check if my documents have been received and if there is any further details required from since they do not even send a auto response to show if they received your email. I called about 5 times today and was transferred to all the departments but not the warranty department as they were all person and the other department could not assist me. I called now around 17.30pm and it went to a voice message saying I have reached them closed their trading hours are 8.00am to 18.00pm yet I could not get hold of them.My car is stuck at VW and really this delay is frustrating as school has opened and I am struggling to transport my son to school.