Dotsure warranty claims

I am extremely disappointed with the service I received. After providing all the required information and investing time in the quotation process, my quote was declined without a clear explanation. The lack of transparency and communication has left me frustrated and feeling undervalued as a potential customer. I expected a more professional and customer-focused experience. Items claimed for are covered and they told me it's wear and tear even after my mechanic explained to them that the problem is the failure of the component. They could not even provide me with proof in writing with what my mechanic has sent to them as proof of diagnostics.