RS
Rod S

1 reviews | Active since Apr 2016

03 Nov 2023, 18:06

Dotsure want me to s**** my car because of a few dents?

Where to start? I suppose at the beginning, Sunday, October 22. A hail storm hit Ladysmith KZN and the town was pounded by golf-ball sized hailstones. My car got a few nice new dings and the front windscreen was cracked. Fast forward a few days and I call dotsure and I am informed that my zero excess insurance actually has a requirement of over R5000 in damages before they will pay out. So to get the insurance to pay for the windscreen, I would need to get a quote from a panelbeater that the damage was over R5000, Now my car is a 2010 Hyundai i20 which I bought plus minus 8 years ago. I have been insured with dotsure/oakhurst for nearly the whole period.

You can imagine my surprise when the quote comes back at R54 000 and some change to fix the minor dents and the windscreen. I am told to take it to another panelbeater who quotes R47 000 for the dents and windscreen.

The next thing I know my car is to be written-off and they offer to pay me out R75 000. Now to replace my car would cost way more than 75k so I ask them can I not get a cash payment and I will pay for the repairs obviously deducting what they would get for s****ping my vehicle and they have a figure already in mind, R45 000. This seems reasonable to me, but here is the kicker, my vehicle which is perfectly fine and on the road needs to still be s****ped and written-off. A perfectly good car needs to be s****ped because it literally is just too expensive to repair! So all I can say is do not sign on the dotted line with dotsure!!!!!

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Replies (5)
RS
Rod S's update03 Nov 2023, 18:08
Reviewer Update
Why the site has an issue with the word sc ra pped I do not know
dotsure.co.za
dotsure.co.za's reply03 Nov 2023, 19:33
Official
Hi Rod, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
RS
Rod S's update06 Nov 2023, 10:08
Reviewer Update
Please tell me what an AOL is apparently if I do not sign one I forfeit my claim? You guys definitely do not create fans lol
RS
Rod S's update06 Nov 2023, 14:27
Reviewer Update
This is amazing, no response from dotsure at all other than the post that they will contact me. But they still have not.
RS
Rod S's update28 Nov 2023, 09:21
Reviewer Update
It gets worse, now Netstar keep deducting money from me for a car Dotsure s****ped lol