Dotsure Time 2 Exception

I have been with Dotsure a year now. I am locked i to a 36 month Netstar contract which is a requirement to be covered. This is to track the vehicle of course. The other is device is a smarbox device that tracks how you drive. One of the benefits if being tracked is that if you are a good driver scoring 100% one can get 25% of the premium. Firstly its only for 200 customers per month. My problem is that there is time 2 exceptions logged from 10pm to 5am. My vehicle is parked and not driven. I am sleeping during that time. I requested an investigation a technician came out and deemed everything is in working order. But I am still getting the exceptions and a reduced score and will never get my discount even without driving. This also happens every 3-4 minutes all hours of the day. I am working from home and only driving my vehicle once or twice a month. Now I am being ignored despite keeping the ticket active and unresolved.