PJ
Pamela J

1 reviews | Active since Jan 2018

02 Feb 2023, 17:27

Dotsure, the insurer that won't let you go

Charming staff - but an ************ business. I've been trying to cancel the policy I took out in August 2017 since 12 December 2023 and they simply ignore my emails. I receive automated responses and that's it. BEWARE. Clearly they function on the basis of luring yoj in & then holding upu captive, leaving the client no alternative other than to approach the Ombudsman to terminate a policy

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Replies (1)
dotsure.co.za
dotsure.co.za's reply02 Feb 2023, 22:31
Official
Hi Pamela, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za