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EK
Eshaul K

1 reviews | Active since Dec 2015

12 Nov 2018, 20:51

DOTSURE THANKING YOU FOR TAKING MY MONTHLY SUBSCRIPTION AND ****ING MY PET!!!!!!

I had Pet Insurance with DOT for almost 24 months, the day that I had to submit a claim, Dot proved that they are unreliable, terrible and dont care about their customers. All they care about is getting their commission and monthly subscriptions. I had to have my pet put down because Dot refused to cover her medical cost. Their reason for not covering the medical cost in full was that they donot what me to abuse funds avaliable. I had R50 000 cover with them and the operation would have cost R25 000, they was only prepared to R10 400, so what is the use of paying R400 a month for Pet Insurance and when needed the Insurance will not cover?????

Telephonically, the consultant Nadine confirmed that my Pet will be covered for the operation and didnt mention any Limits. When I submitted the claim, then out of the blue Limitations appeared. As Jehaan, she has to be the most rude person that I ever spoke to, telling me that I am abusing the insurance funds when my pup needed an operation.

I requested the voice recordings, which was sent to me but so convient that the sign up recording doesnt play. I mailed McNiel Arries requesting the correct voice recording as well as details of their Legal department, on the 02 November 2018. To date he has not rep**** to my mail. They refuse to give me the sign up agreement that was done with Tarryn, as she promised me that I will have no issues when claiming.

DOTSURE THANKING YOU FOR TAKING MY MONTHLY SUBSCRIPTION AND ****ING MY PET!!!!!!

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Replies (3)
dotsure.co.za
dotsure.co.za's reply13 Nov 2018, 11:36
Official
Dear Eshaul,

Thank you for contacting us.

We confirm that the Dotsure resolutions has office has investigated the issues you have raised and that you were provided with a detailed response, relaying their findings and supporting media (including the audio recording of the sign-up of your policy) on 02 November 2018.

We confirm that the insurer has been upfront about the limitations applicable to your policy since the inception thereof.

We do not dispute that the procedure that you intended to claim for would have been covered by your policy. However, all claims are subject to the limitations contained in the contract of insurance that you agreed to at inception. 

We confirm that you are in possession of the contact details of the insurer’s Legal/Resolutions department, seen as that your complaint has previously been responded to.

We maintain that the advice given in connection with your claim accords with the terms and conditions of your contract of insurance.

Regards,

Dotsure Resolutions Team

EK
Eshaul K's update13 Nov 2018, 20:13
Reviewer Update
Kindly note the following: The audio of the sign up policy is blank. There is no audio, what is so difficult for you'll to understand. I rep**** to the mail on the 02 November 2018 requesting the audio recording of the sign up, to date all I have not received any reply. I requested details and contact information for your Legal Department, to date this has not been received. It is so benefical that the sign up audio recoding does not play, just another way you'll mess a client around. Your adviser didnot mention the limitations for the procedure. Only restriction she mentioned was a lower limit limit if it was herditary, which this is not. Its so easy to state that I agreed to these limits at inception, when the inception audio cannot be played!!!! ONCE AGAIN THANK YOU DOT FOR ****ING MY PET
EK
Eshaul K's update18 Nov 2018, 12:12
Reviewer Update
5 Days and still no reply from DOT..... Just proves that they just after our money and give a hoot about the clients....