DOTSURE- TERRIBLE EXPERIENCE

The worst experience ever received by Dotsure. I am actively looking for another insurance company. Had the disservice of dealing with agent Ms Barbie Fourie who seemed to be the most *********** person I have ever dealt with. I had lodged a claim for my home on the 23rd November 2021 for a leak in the roof. It is now the 13th December 2021 and I only received a final outcome from them now- Which is "We can't help you". "Expenses to come out of your pocket" They are SLOW in calling and providing feedback to claims and processes, I had to constantly call them for feedback. The had sent out different contractors to asses my roof with missing reports thus delaying my process. I had even sent 2 complaints to their legal department for assistance on how slow their agents are- but alas even that was not attended to. I spoke to Barbie Fourie's supervisor- Benita from the household claims department and she did absolutely nothing. The whole company and staff are *********** and customer satisfaction means nothing!

I Rate this company 0 . They do not even deserve a 1 Think wisely before joining DOTSURE from my personal experience.