Dot.sure taking advantage on pensioners!

I am following up on my mother’s claim. I find it hard to believe that comparing quotes with your suppliers, as advised during her last interaction with you, would take over a month.

It has now been almost two weeks without any communication from your end. I am deeply concerned that you are taking advantage of a pensioner who cannot be on the phone all day to follow up on a simple stove claim, yet you demand your premiums monthly.

I would appreciate a prompt response and resolution to this matter.

Thank you.

***