Dotsure take over from Hollard Insurance

I was contacted by Dotsure to review my policy at the end of July 2021. The consultant who called advised that she would like to know if I am happy/satisfied with Dotsure since the take over from Hollard. I asked if the underwriting had changed since I as a consumer was merely palmed over by Hollard, and was told that my policy would remain as is as per the intial insurance contract with Hollard. When we got to reviewing the underwriting straight of the bat there were differences to the policy conditions in relation to what I had with agreed to with Hollard. I immediately requested a copy of the policy wording to review my cover and requested a call back in 72hrs.To date i have not received the policy wording nor have I received received a call back, 10 days later... Clearly Dotsure is inefficient and Hollard just as inefficient and reckless with their clients by merely palming them off to another insurer. Hollard was my preferred choice as insurer, having insurance with them since 2009. Both Hollard and Dotsure have lost my confidence as a consumer and I would strongly advise others not to do business with either based on their extremely poor service standards and ethics. Poor client experience, not how you should welcome a new client Dotsure.