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agatha.vanheerden agatha.vanheerden
1 reviews | Active since Nov 2016
01 Apr 2021, 11:00
Dotsure take extra money from you without telling you
I saw on my bank statement that my premium went up with R1100. Only to hear that dotsure increased my premium because of my driving style. Never was I informed that my premium would go up. I contacted dotsure and they said it's the driver loyalty program. I've read the document t's&c's of this program and no where is there any mention of your premium going up. Just the mention of getting rewarded for perfect driving. Just tell me who in this day and age and with this pandemic have an extra R1100 just laying around? I never got informed so I never budgeted for this? You took food out of my children's mouths this month. I will cancel my insurance from you and go to someone else..
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Replies (2)
dotsure.co.za's replyOfficial
01 Apr 2021, 11:47Hi Maria,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply01 Apr 2021, 11:47
Official
Hi Maria,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
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agatha.vanheerden agatha.vanheerden's updateReviewer Update
01 Apr 2021, 11:59Once again an automated reply. You guys are a joke. I hope you can sleep knowing you took food out of my children's mouth. And when you celebrate easter knowing I can't even buy my kids an easter egg! An increase of 50% is madness!
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agatha.vanheerden agatha.vanheerden's update01 Apr 2021, 11:59
Reviewer Update
Once again an automated reply. You guys are a joke. I hope you can sleep knowing you took food out of my children's mouth. And when you celebrate easter knowing I can't even buy my kids an easter egg! An increase of 50% is madness!