DOTSURE *****ING MY MONEY BY DEDUCTING PREMIUMS 3 MONTHS BEFORE THE AGREED DATE!

I am highly upset with Dotsure!!! I have requested a call back from them +/- 4 times. Twice they called back only to say they will get someone to call me back. This does not make logical sense, Dotsure you should be able to put your customers in direct contact, when you do a call back!!! Not tell them someone will call them back, AGAIN!!! DEBITING CUSTOMERS ACCOUNTS IN DIRECT VIOLATION OF THE AGREEMENT CONCLUDED!!! Dotsure how can you agree with a prospective customer to debit their account from the 1st November and then debit them pro-rata in the month of September???? Secondly Dotsure how can you debit a prospective customer without sending them their policy documents??? This is abuse by a big corporate against 'Mr Joe Soap'!!!! Back to the call back service, I tried 4 times to rectify the matter, obviously without success before the end of September and now Mr Big Corporate, you have debited me a full month's fees, ALL while I REQUESTED THE SERVICE EFFECTIVE 1ST NOVEMBER!!!! HOW DIFFICULT CAN IT BE TO GET THIS RIGHT??? PLEASE CALL ME TO CANCEL THE SERVICE AND PAY ME BACK ALL THE MONEY YOU DEDUCTED FROM MY ACCOUNT IN VIOLATION OF 'OUR AGREEMENT'