Dotsure - Stay away from this pet insurance

My dog required surgery amounting to roughly R9000. He wasn't covered for this because it is listed as a hereditary condition. We then contacted Dotsure as the condition was brought on by an illness that we are covered for. We decided to get pre-approval from Dotsure before surgery because of this issue. We got the vet to supply a pro-forma invoice and call Dotsure explaining the diagnosis. The consultant sent us a mail saying that after speaking to the doctor and getting a better understanding we should be covered for this surgery BUT at the end of the day claims department has the final say. She also informed us that they cannot give us pre-aproval and will need to have the procedure done and then submit the claim. Feeling confident that we will be covered after Dotsure now understands its actually a illness claim we proceeded with the surgery and paid the vet bill. We then submitted the claim and low and behold we were declined because the condition is listed as hereditary. Besides the consultant agreeing on email that this is an illness claim and not hereditary we also tried to get pre-approval to avoid forking that money out of pocket. Needless to say we will be moving away from this pet insurance. We were previously warned about Dotsure but didn't think much about it and continued to pay the superior plan installments. We will now be looking to move away from Dotsure and for the guys looking at pet insurance I have had a lot of positive feedback from pet owners that is with MediPet. I can assure you that with Dotsure you have no peace of mind when it comes to your pets health or the finances that goes along with it, no matter what plan you on.