dotsure should be closed down!!!

Claims put in February and still nothing done!!!!!! 1st claim I still have no feed back from Gemma masikele pot hole claim, she seems to always be to busy, and clearly it's not with my claim, 2nd claim was apparently rejected, and was not paid out as the as they have a fluctuating excess on.claims and might I add I am a platinum member, there is never any communication, I would like to be paid out this is becoming ridiculous, a debit order is done every month yet no service is coming out from.this pathetic insurance company all my airtime that has been wasted on calls. And still nothing.do the want to be contacted by an ombudsman or a lawyer before they pay me out? This is the most horrific service I have ever received from.an insurance company and I would never refer this company to anyone.