Dotsure service decline

When I joined Dotsure Pet Insurance in 2020, I was extremely impressed with the level of service I received — it was efficient, personal, and professional. Unfortunately, as the company’s market share has grown, I have noticed a steady decline in customer service. When contacting Dotsure about a matter that cannot be resolved via the App or online profile, I receive an automated response that simply redirects me back to those same platforms, offering no real assistance. On several occasions, I have phoned the customer service line — only to be cut off more than once. When I eventually managed to speak to someone, I was assured that I would receive a call back. That call never came. It’s disappointing to see such a stark contrast between the service I initially experienced and what is currently being offered. I’m hoping that by sharing this review, my concerns will finally be taken seriously and that someone from Dotsure will contact me directly to resolve the matter.