dotsure ******* merchants

DON'T THINK ABOUT TAKING MOTOR INSURANCE FROM THIS COMPANY. I submitted a genuine claim for damages to my car , they say claims are decided within 24 hours , five days later I am still trying to get information about whether they are going to repair my car . I have sent about ten Emails asking for a decision on my claim but all I receive are stock emails telling me to log onto a ' Portal' which I have told them six times I am unable to access it. How hard is it to send an emails with their decision ? I suspect they have denied my claim but for some reason won't tell me . All the time my car is off to road . As for their customer service it is non existent . They are happy to take your money but when it comes to repairing your car that's a different story.