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Nsovo M

1 reviews | Active since Nov 2018

30 Nov 2018, 06:08

Dotsure put me on their insurance bull without my knowledge

After weeks of telling these guys that I don't have an account with them, that I've never have and Ive never owned the vehicle they're claiming I own, they decide to go debit a lot of money on my account.

I have no idea who authorized them to debit my account because I've never even had a single contact with them, let alone heard of them before all this. Their call center is worse because I've been asking them to cancel this thing because I have no knowledge of it but yet nothing is happening. They're very ***********!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply03 Dec 2018, 10:59
Official

Dear Nsovo

We refer to your complaint posted on 30 November 2018 and wish to respond as follows:

  • We confirm as per our records that you were contacted on 02 November 2018 for a motor vehicle (2011 VOLKSWAGEN POLO GTI 1.4 TSI DSG ) insurance quote.
  • During the voice proposal 3 quotations were given to you and you opted for one of them.
  • The policy start date as confirmed by you during the voice proposal was 02 November 2018. 
  • The policy was finalised and you were given a policy number over the phone and same was also sent via SMS to you. The policy documents were also posted to you. 
  • We further confirm that the said policy was cancelled on 30 November 2018 as per your request.

We trust you find the above in order. 

Regards

Dotsure Resolutions Team