Dotsure poor service

I am so disappointed with the level of service i am receiving from dotsure, i made a claim they requested documents and i have submitted, the lady who was assisting me Akhona doesnt even make a call back to give me the progress of my claim, when i call dotsure they say the consultant will call me, its been two weeks now my vehicle was fixed and the engineer charged me R150 per day foe not collecting the car, i never missed a payment not even a single day but the service i am getting is so disappointing, i have sent several emails no one is responding, i am so diaappointed all i need is to cancel my policy with themcause clearly i am not valued. I had to go apply for a loan so that i can pay the machanic while i was paying dotsure on a monthly basis. I have recommended dotsure to my family and friends now i even regret doing that cause they dont value their clients