KV
Kathryn V

1 reviews | Active since Apr 2014

25 Feb 2022, 05:06

Dotsure Pet is a waste of time

-5 stars if I could!!!! I have had the worst time with dotsure pet. They took forever with claim. I had to phone and find out what was going on 3 weeks after claim was sent to find out what was going on. Cancelled my insurance with them and had to listen to phone call for half an hour to do so. Eventually I was able to cancel and my dog has been sick recently still under dotsure as month has not ended and now do not have access to manage claims or get forms. Do Not Use Dotsure unreliable!

0
Replies (3)
dotsure.co.za
dotsure.co.za's reply25 Feb 2022, 08:03
Official
Hi Kathryn,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
KV
Kathryn V's update25 Feb 2022, 08:53
Reviewer Update
I will not be answering my phone as I know I will be kept on the call for a long time and I have work to do.
dotsure.co.za
dotsure.co.za's reply25 Feb 2022, 09:01
Official
HI Kathryn,

Please let our team know when be be a suited time to call instead.

dotsure.co.za