HP
Hettie P
1 reviews | Active since Jan 2019
21 Feb 2023, 10:23
Dotsure Pet Insurance
PETA*** I have contacted Dotsure during Oct/Nov 2022 to have my pet insurance cancelled. I have received a ticket nr for my case. Since then I have not heard anything from them and do they also not react to any of my correspondence. In the meanwhile they still keep on debiting my account with the monthly premiums.
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dotsure.co.za's replyOfficial
21 Feb 2023, 10:44Hi Hettie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply21 Feb 2023, 10:44
Official
Hi Hettie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za