DOTSURE PET INSURANCE

I've been with Dotsure pet insurance for many years, many cats - but thankfully not too many claims. This time it was for an attack by a tomcat on our neutered 13-year old Quincy, no blood spilt but a severely traumatised cat. Dotsure quickly and efficiently paid the vet's consultation invoice, less the cost of a calming collar and a R200 excess - the reasons for which were carefully explained to me by Claims Administrator Chanley Mee who kept in constant touch by email and phone. I appreciated her empathetic approach and keenness to help. One small gripe: I had difficulty calling back to her at the Dotsure 0861 number - the menu of service options and sub options is very long, rather wait till the end and go for the "speak to a human" option.