CB
Corlia B
1 reviews | Active since Sept 2020
10 Sept 2020, 14:37
Dotsure pet insurance
Very disappointed!!!!
We decided to micro chip, spay, and do a nail clipping. The vet was only available in certain dates. The vet was unsure about the dog’s trachea. He did an X-ray. She was healthy and fine. He then had an opening to fit her in to be spayed. This was seen as one visit and only R450 was paid. No payment for the X-ray... as per benefit limit. They claim it is wellness.... which they would have paid of the visit was on one date and the x-ray taken on another date. The limits are subject to a daily limit... no matter which procedure was done.
Unfortunately this was done on the same date. If we took her on different dates.... would it have been paid?????
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Replies (1)dotsure.co.za's replyOfficial
10 Sept 2020, 16:08Hi Corlia,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply10 Sept 2020, 16:08
Official
Hi Corlia,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
