Dotsure pet insurance, bad service, payment advise makes no sense, call centre unhelpful

I'm so sad that Hollard is no longer handling my pet insurance.

I submitted a claim of close to R8000. I'll get back around R4100 as per the payment advice.

The amount claimed is not R6223.20 as per your claims advice. My first invoice totals R993. The second totals R6836.20. I am claiming R7829.20 in total.

Medicine you specify at R88.50. But the medicine specified on the invoices totals much more than that. Where did you get that amount from?

Please specify what OTHER means on your payment breakdown?

This payment breakdown and amount that I'll receive back is extremely disappointing and I'm very unhappy with this. The service was far better with Hollard.

I was told that you don't pay for the anxiety medicine given, but even with excluding that amount, the amount claimed and medicine still doesn't add up. Your call centre agent was also very unhelpful. And in her email, just said anxiety meds aren't covered. That doesn't answer my questions of why I'm getting so little from my claim and that my amount claimed is higher than on your payment breakdown. Very, very disappointing.