Dotsure pet insurance

I am absolutely disappointed and gutted by Dotsure!

I had high hopes for this pet insurance however, that was short lived.

I have joined dotsure for over 6 months now with confidence that should something happen to my fur baby I could provide best treatment to him - upon getting a quote from them I wanted a plan that covers everything at 100% I was advised to take a plan that was suitable for my fur baby which was the basic plan. This weekend my baby wasn't well and I took him to a vet I submitted a claim afterwards only to get a call today stating that it's an illness and I will be covered at 50%. I explained to them that I wasn't aware of the 50% and I am extremely unhappy as these bills are not very cheap - they said they will listen to my recordings and get back to me. After a few hours past I had to chat on the manage portal and then only did someone get back to me saying they played back the recording and heard that agent advising me about the 50% fair enough I then further questioned did you not hear the part where I wanted a high plan with full coverage - agent says no she only listened to the 50% part.

How wonderful asking for a full coverage high plan getting advised on what suits your pet and then finding out you only getting 50% back this has really triggered me and I've asked for immediate cancelation!

Thank you dotsure for opening my eyes now rather than when something more major happened!