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Stanly E
1 reviews | Active since May 2013
27 Jun 2022, 15:07
Dotsure Pet Insurance
Please be careful for Dotsure, I was a member for Pet Insurance since 2019, they declined my claim saying that
"A condition that has been passed down from your insured pet’s parents or condition common to a specific breed which may present with symptoms during any stage of the insured pet’s life. These include, but are not limited to, hip dysplasia, elbow dysplasia, mange, displacement of the patella, entropion, ectropion and cherry eye."
You think that you pay your premium every month and that you have cover and then this, when I insured my dog they know the breed was a Sharpei.
Dotsure will use any excuse not to pay your claims
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Replies (1)dotsure.co.za's replyOfficial
27 Jun 2022, 15:10Hi Stanly, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply27 Jun 2022, 15:10
Official
Hi Stanly, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
