DOTSURE PAY US OUR MONEY SO THAT WE NEVER HAVE TO DEAL WITH YOU EVER AGAIN

Dotsure has been giving us nothing but BAD treatment since 1 of the vehicle insured with them was involved in an accident in June. 1st our claim was rejected, then our insurance cancelled and they said the would pay all our premiums back. We disputed asked for voice recordings from them, they kept sending wrong ones. Last week we phoned asking them to give us the amount of our premiums paid wich they said they would refund, a Lady by the name Zizipho said she would get back to us after speaking to her Supervisor. Well..We had to call again because she did not get back to us, we were told the amount and we told her we'd get back to her with the answer. We phoned last week Friday in the afternoon agreeing to take the money and we were told it will be processed on Monday as it was already the weekend. On Monday we phoned to check and we were told that it's on the system and shall be processed within 24 to 48 hours. Today we phoned and a lady by the name Nikiwe said she sees our claim but does not know the reason why she should be paying us back our premiums therefore she will take a day or two to find out. We have been taken from pillar to post since June and all we want is to resolve the matter as soon as possible and hope to NEVER have to deal with such.