DOTSURE OR NOTSURE ...

Dotsure cancelled my Policy with out informing me ,

so this morning my Device fell and i needed to submit a claim , upon calling the Insurance , the agent could not assist me had some one call me back , Again having to explain that i needed to submit a claim the agent Jo Anne , had advised me the policy had been cancelled due to being high risk , i was not notified and had explained to Jo Anne , what happens to me as a loyal customer that has been paying each month , what about the risk as a loyal customer paying month after month and not even getting any service , Your IVR states you are fully operational in the global pandemic but were not operational enough to notify your clients correctly and reimbursing as you failed to deliver to your policy which has been based on biased grounds and i would only wonder if the great pet insurance would serve with integrity in this global pandemic to all the pets lives that may also relay on DOTSURE .

upon Ending the call with Jo anne very dissatisfied as her superior could not assist or advise me how to escalate this further , i asked for a call reference and was refused one . hence no reference to the call received .

NOT SO SURE ABOUT DOTSURE .

Best regards Goolam