Dotsure only paying out R 4000 on damages of R 33,000.

I joined Dotsure two months ago, as it would happen i had a minor accident and i felt really bad that I was only with them for a short period and I had to claim already. Still this is why we have insurance. As anything could happen anytime and this is why there are insurers - they also have no guarantee when and if an accident will happen.

Turns out moving over to dotsure from OUTSURANCE was a huge mistake. The process to claim was painstakingly long and they give you tons of admin. The worst part is that after getting them 2 quotes as they requested they actually just informed me that they will only be paying out R 4000 R 12,000 minus my excess) on damages of R 33,000 (Lowest quote) and they assessed it based on a quotation from their preferred provider who will be using used or alternative spares on my vehicle. My excess is a whopping R 8000. Nobody beats outsurance, this is clear. I would like to know what dotsure will be doing about this because I am not happy with this level of service and you are definitely not an insurance company if you do this. My husband was with outsurance and with his claim it was very quick and fair, Dotsure is looking to not pay out. Will you rectify this?