NdV
Nico-Jean de Villiers
1 reviews | Active since Mar 2019
30 Mar 2019, 11:45
DOTSURE OAKHURST short term insurance
Having had insurance with them for over 4 years they rejected my motor claim,after my car was written off,to pay out my claim because they never knew something.
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Replies (2)
dotsure.co.za's replyOfficial
01 Apr 2019, 11:53Dear Nico-Jean
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply01 Apr 2019, 11:53
Official
Dear Nico-Jean
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
NdV
Nico-Jean de Villiers's updateReviewer Update
17 Apr 2019, 19:53They have not given me any evidence,i asked for,against me for my claim.Its been much more than 14 days too.I have written to the ombudsman for short term insurance also.First my laptop gets ****** out of my boot with no forced entry,of which the police reckon a 'jammer' was used when locking your car.
Then an old lady of 92 skips a red light,writing off my car because she thought it was a stop sign.
I am still paying off a car i cant use anymore!
NdV
Nico-Jean de Villiers's update17 Apr 2019, 19:53
Reviewer Update
They have not given me any evidence,i asked for,against me for my claim.Its been much more than 14 days too.I have written to the ombudsman for short term insurance also.First my laptop gets ****** out of my boot with no forced entry,of which the police reckon a 'jammer' was used when locking your car.
Then an old lady of 92 skips a red light,writing off my car because she thought it was a stop sign.
I am still paying off a car i cant use anymore!