Dotsure - notsure about your claims

On Friday 28th of February i was in an accident. I was travelling on Albert street in a southern direction and when i got to the crossing on 10th a vehicle skipped the stop on 10th and hit me on the left. Long story short i immediatly contacted Dotsure to arrange to be towed. AA got hold of the towing agency and gave them instruction to take the vehicle to Ispray, then i checked my netstar tracker and found that my vehicle is in a different location as to where the towing guys showed me where they are taking the vehicle. The towing agengy advised me that they were instructed to take the vehilce to proline. Monday 03.03.2025 i started phoning proline to find out what they heared from Dotsure regarding the assesment and they informed me no one from Dotsure has phoned them yet and they need to know who will asses the vehicle. I phone Dotsure three times and no one could give any feed back regarding my vehicle. I phone again on the 04.03.2025 and spoke to a senior consultant who informed me that a claim form need to still be completed. Since i logged the claim on their website on saturday 01.03.2025 no one has informed me of the status of my claim. Do not ever deal with Dotsure insurance they are *********** and only want your money but do not care when you really need them for your claims. I have never ever had such a bad experince with any other insurance. Then they promise you that you do not pay acsess but do not fall for it as you will be liable to pay the autobody the access that they deduct from the money they pay out - *****s i must say.