DOTSURE NOT RELIABLE

I am paying my monthly premium to Dotsure montly. I claimed for my dog that was a possible diabetic just to find out one condition is only paid for once till the limit even though you see different vets to establish the original problem.

I emailed a consultant and asked if there is a plan that covers chronic illness and she assure me each claim pays put per limit. She didn't tell me that one claim means all the visits and everything under diabetes. My question was VERY CLEAR.

So I started to contact Oakhurst that is part of Dotsure to find out how much is gonna be paid out and when. The unhelpful consultants Julie and Maryke will always get back to you and they never do.

Maryke infact send me another policyholders details by mistake. I phoned her to inform her it is not mine she try to tell me that even though the personal info is wrong that it is my dogs payout. After a bit of an arguement she reliased she was wrong. She made it off as if it is my fault.

She assured me by the end of this business day I would get a response from the management of how much will be paid out. No feedback, no calls still. I even put a complaint on FB and Dotsure asked my details early this morning for someone to resolve my issue. Still nothing.

I also send a query to the claims department 2 days ago NO FEEDBACK.

My only other option is the onbudsman. I am honestly very unhappy how I need to call and stress about a vet bill what Dotsure promise they want to help eliminate your stress. Its hard enough as is to almost lost my beloved pet.