FT
Fidel T
1 reviews | Active since Jun 2016
06 Mar 2019, 08:25
DOTSURE NOT IMPRESSIVE
I have had a poor support system since joining Dotsure. When you take up their policy, you have to take their preferred tracking company. I was told that I have to test the device that it's working once every 6 months for crash detection purposes. But the feature to test doesn't even work. I've gone to their website countless times, been given a link to follow and it doesn't work. I feel like it's a trick to de***** people of their claims during car accidents. If I were to have an accident they would use that on me to say the tracker didn't recognize the crash and I haven't tested it in 6 months according to their policy. SECONDLY: I was not told about the exact cost that I requested to know about, that one would supposedly incur should they cancel the policy and tracking company contract. I specifically asked How much it would cost to cancel the tracking device as I wouldn't want to make a decision based on an unstipulated cost.
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
06 Mar 2019, 09:25 Dear Fidel
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply06 Mar 2019, 09:25
Official
Dear Fidel
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
20 Mar 2019, 17:02Dear Fidel
We refer to your complaint logged on Hello Peter on 06 March 2019 and wish to respond as follows:
It is a policy requirement that a Dotsure Smart-Box is fitted to your vehicle for you to comply with the terms and conditions of the policy.
As per our records, the Smart-box unit was fitted in your vehicle on 12 July 2018 and the terms and conditions of the Altech Netstar contract were explained to you prior to the fitment and you accepted.
The unit has been tested and we confirm that it is fully functional and is transmitting accurate data. Further, you were contacted by a consultant from Altech Netstar on 20 March 2019 to assist with the access on the website portal.
Settlement cost:
Kindly note that the settlement amount can only be calculated on the day of cancelation as it'll depend on the remainder of your 36 month contract.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter on 06 March 2019 and wish to respond as follows:
It is a policy requirement that a Dotsure Smart-Box is fitted to your vehicle for you to comply with the terms and conditions of the policy.
As per our records, the Smart-box unit was fitted in your vehicle on 12 July 2018 and the terms and conditions of the Altech Netstar contract were explained to you prior to the fitment and you accepted.
The unit has been tested and we confirm that it is fully functional and is transmitting accurate data. Further, you were contacted by a consultant from Altech Netstar on 20 March 2019 to assist with the access on the website portal.
Settlement cost:
Kindly note that the settlement amount can only be calculated on the day of cancelation as it'll depend on the remainder of your 36 month contract.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
dotsure.co.za's reply20 Mar 2019, 17:02
Official
Dear Fidel
We refer to your complaint logged on Hello Peter on 06 March 2019 and wish to respond as follows:
It is a policy requirement that a Dotsure Smart-Box is fitted to your vehicle for you to comply with the terms and conditions of the policy.
As per our records, the Smart-box unit was fitted in your vehicle on 12 July 2018 and the terms and conditions of the Altech Netstar contract were explained to you prior to the fitment and you accepted.
The unit has been tested and we confirm that it is fully functional and is transmitting accurate data. Further, you were contacted by a consultant from Altech Netstar on 20 March 2019 to assist with the access on the website portal.
Settlement cost:
Kindly note that the settlement amount can only be calculated on the day of cancelation as it'll depend on the remainder of your 36 month contract.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter on 06 March 2019 and wish to respond as follows:
It is a policy requirement that a Dotsure Smart-Box is fitted to your vehicle for you to comply with the terms and conditions of the policy.
As per our records, the Smart-box unit was fitted in your vehicle on 12 July 2018 and the terms and conditions of the Altech Netstar contract were explained to you prior to the fitment and you accepted.
The unit has been tested and we confirm that it is fully functional and is transmitting accurate data. Further, you were contacted by a consultant from Altech Netstar on 20 March 2019 to assist with the access on the website portal.
Settlement cost:
Kindly note that the settlement amount can only be calculated on the day of cancelation as it'll depend on the remainder of your 36 month contract.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
FT
Fidel T's updateReviewer Update
21 Mar 2019, 08:45Hi
I was contacted by one of your consultants, and the device seems to be working properly after you fixed it with the login and unlocking of my profile. However, had I had an accident before you solved this, my worry is the impact it would have had on my claim as that is not clients' fault, but your responsibility to provide working systems.
Concerning the settlement cost, well... now I now.
MY SUGGESTION: if you value and prioritise your clients as you say, then you should start working with them instead Closely. For instance, send reminders to test their smartbox and check up on them if everything works fine without us having to complain first in order for you to do this.
FT
Fidel T's update21 Mar 2019, 08:45
Reviewer Update
Hi
I was contacted by one of your consultants, and the device seems to be working properly after you fixed it with the login and unlocking of my profile. However, had I had an accident before you solved this, my worry is the impact it would have had on my claim as that is not clients' fault, but your responsibility to provide working systems.
Concerning the settlement cost, well... now I now.
MY SUGGESTION: if you value and prioritise your clients as you say, then you should start working with them instead Closely. For instance, send reminders to test their smartbox and check up on them if everything works fine without us having to complain first in order for you to do this.